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Terms & Conditions
General Sale Condition:
The current General Sale Conditions determine the contractual relations between the customers of healthyoptions.qa, an e-commerce website dedicated to selling Portuguese products to the National market.
The general sale conditions are the only conditions applied and prevail over all other conditions, apart from when a prior express and written agreement is drawn up.
We consider that when the order is validated, the customer automatically accepts our general sale conditions.
Making Your Order:
Orders are made through our internet e-commerce site, healthyoptions.qa, 24 hours a day, 7 days a week.
Ordering is very easy. You can "add to cart" at any time, even without being on the product description page. When a certain product has additional choices (size, colour, type, etc), adding to the shopping cart or basket will always only be possible through the actual product page. You may change quantities easily if you intend to purchase more than one unit.
The customer shopping basket will always be visible in the right side, describing which and how many products are to order, the total weight and the total cost. Note that shipping cost will only be displayed in the checkout process. You can view you shopping basket in a specific "basket" page or you can proceed to checkout quickly.
The customer will receive confirmation of the order made by email. You can make a custom order by contacting us, either by our contact form, our email firstname.lastname@example.org.
The prices shown on the site can be seen in QAR.
Delivery expenses are paid by the customer and are charged at the end of the request, and depend on the products selected and the geographical zone they are sent to.
All prices can be reviewed at any given moment, especially on stock rupture, or manufacturer's change on cost.
Reward points are not implemented at the moment.
Coupons or Vouchers are discount codes that you can enter on checkout in order to save on all or specific products. There are several times where our customers may benefit from those, such as promotions, holliday times, recurring customers, loyalty points, etc.
The discount codes usually affect only the products in the basket, and do not affect the shipping cost. However there may be coupons that affect shipping, such as FREE shipping codes.
Using the discount codes is very easy. On the checkout process you can insert your code in the Coupon box field and apply it. I will automatically show a new total with the discount.
Availability & Delivery Time:
Healthyoptions.qa shall comply with the deadlines of an order provided that the products in the order are available. We remind you that our shop sells not our own manufactured products, but rather unique products made by craftsmen, or other items made in production environments not made for mass market/distribution, that may lead to variable availability.
Time to ship any order is usually in the next business day, but can take up to 3 business days. Shipping delivery time may range from 3 to 20+ days depending on the geographical zone and shipping zone.
If a product ordered is not available, Healthyoptions.qa will contact the customer by email or telephone within 5 days maximum counting from the date of the order request to inform him/her of the new delivery deadline of the product.
If any product cannot be delivered by Stock rupture, meaning that there will not be a future possible deadline for delivery, Healthyoptions.qa will automatically refund the cost amount of those products to the customer.
All orders will be delivered through the Portuguese mail courrier, "Correios de Portugal - CTT".
All customers with orders shipping to Portugal can choose from standard or registered shipping. Registered shipping will be much faster and benefit from a tracking code service.
Customers can select two options for all orders weighting above 2kg. Single package with all items or Multiple packages of 2kg maximum. CTT charge very high prices for all packages above 2kg, so sending in multiple packages ensure the cheapest shipping cost.
Customers residing outside the European Union will only have the option for Multiple 2k packages. Single packages are available, but the costs are excrutiating high. Please contact us for more information if you're interested.
Customers of Healthyoptions.qa should pay for their orders within 3 days, otherwise they will be automatically cancelled. You may pay through 4 ways:
• Credit Card using Paypal secure system
• Bank transfer - Both national and international - ranges from 1 to 3 days to confirm payment.
• Credit Card
• MBnet system for national customers
Privacy & safety:
This data privacy security declaration applies only to Healthyoptions.qa e-commerce website and services.
It is of upmost importance for Healthyoptions.qa that all our customers and visitors see granted the confidentiality of their data and details.
Healthyoptions.qa ensures that all your data WILL NOT be used for any promotion purposes either by mail contact or telephone contact nor will it be used by any other organization or company without your previous authorization.
We compromise to protect your privacy and to to our best effort to guarantee the efficient use of our online e-commerce system to make your experience safer and private.
All customers are entitled to access, change and cancel the data they provide, by simply using the Account section we have provided.
Customers expressily allow authorizes Healthyoptions.qa to send information about products and services that may be of interest, using the personal data the customer have provided, via any communication channel, including email. We DO NOT sell or share your data with anyone. As a matter of fact, being ourselves avid online consumers, we simply hate and abolish spam!
Healthyoptions.qa needs to collect personal data from customers for:
• Identity as a customer;
• Processing, confirming and delivering orders;
• Notification about order status;
• Customer Service maintenance, for solving any issues;
• Create promotions and special offers based on your own preferences;
• Make a better online experience;
• Send personal detailed information only available to customers;
• Access to campaigns, promotions and exclusive content;
Return & Refund:
Any products purchased from this site are delivered at the address indicated by the customer when making the purchase.
In the event that a customer does not receive the order in the indicated deadline, please contact us so our Customer Service may attend to that matter quickly. At this moment, no refunds will be delivered, until order loss can be confirmed.
We advise customers, upon receiving the order, to open the parcel and check that the product is in accordance with what was requested and free from external defects. If the product is different from that ordered or has visible defects, we recommend that the customer does not accept the delivery. She/he should fill in the form provided for this purpose and hand the product back to the carrier who will oversee its return.
1. Check if the package is in good condition;
2. Open the package asking the delivery person to wait for the verification (this is a client's right);
3. Check if the product is according to order and if no external visible defects exist. If all is ok, accept the delivery
4. In case of non-conformity with what was ordered, may it be an error on the delivered product or a visible defect, please reject the delivery, fill out the form made for this events, and point out the problem. Give back the package(s) with all it's contents to the delivery person/company.
To exercise the right to a refund, returns must be made by registered mail with reception notice within 15 days from the reception of the products. All material received must be returned. All goods returned must be in conditions they were sent. If the product has been tampered or damaged, no refunds will be made.
This right to refund is free of charge, apart from the postage fee, which shall be paid by the customer. The customer shall be refunded through bank transfer if the original payment was made through bank transfer. In the case of payment done through PayPal, refunds will be made through it and should be instantly available.
After the technical assessment, the refund shall be made within 20 days.
To return the package, the customer should return the product by Post (or using another carrier).
All the content of this website, including text, graphics, logos, icons, images and custom website functionalities and design and the selection and arrangement thereof, are protected by copyright, trademark, and other intellectual property laws, and, unless otherwise indicated, belong to ThePortugalOnlinesShop. Unless specifically permitted, no content may be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purposes.